Posted by randfish

WARNING: Get ready to read with this one. There aren’t a ton of fun graphics or quick bullet points, but I do promise that if you read through, you’ll feel much more knowledgeable about the topic, and likely get more value from organizing, speaking or attending an event.

Over the past 6 years, I’ve attended nearly 100 conferences on search, online marketing, startups and technology. I’ve given presentations or sat on panels at nearly all of them. I’ve organized our own SEOmoz seminars here in Seattle and in London, built panels for a variety of other conference series and sat in the audience for many hundreds of sessions. Oddly, in the past 3 months, I’ve had more discussions about the conference format and the optimization of the experience than I can ever recall in previous years.

I don’t know whether it’s me thinking about the problem more or just stumbling into conversations that center around conference strategy and business models, but like Twitter and conversion rate optimization, it’s been finding its way into the nooks and crannies of every lunch, dinner, casual coffee or post-session beer.

Wow… Even Google Trends says this is a hot topic.

I consider the organizers of conferences like SMX, SES, Pubcon & many overseas events (RIMC, SMX Sydney, the SMX/SES shows in the UK & Europe, etc.) to be both good friends and good people. This blog post is in no way meant to denigrate or cast aspersions at their intents or achievements (which have been remarkable – SEO itself has gained tremendous legitimacy because of their efforts). Quite the opposite – it’s meant to highlight some of the reasons why things we, as conference goers and speakers, complain about continue and why it’s hard to change the status quo. I’m also going to try putting forward some ideas at the end of the post that I have seen work well and would love to see more of (or more experimentation with) in the future.

(Added late) It’s important to note while reading this post that I’m sharing my perspective, opinions and experiences, so please read with SEOmoz’s usual "this is an opinion piece" lens.

Competing Incentives

On one side, we have conference & event organizers. They have businesses to maintain, revenue and profits to grow and pressures from owners/investors/boards to meet certain goals. They have to please advertisers, sponsors & exhibitors, but can’t do any of that without first delighting customers (those who buy tickets to the events).

On the other, we have attendees (and, to a lesser extent, speakers) who want to learn, have an enjoyable experience and get personal and professional value from the event(s). Most attendees are not paying themselves – this is a business expense they need to justify and hence, managers and C-level types hold the pursestrings.

In the subsections below, I’ll try to walk through the competing incentives and goals of these two parties and why they make the conference experience so tough to perfect.

Venues, Locations & Timing

This is one of the easiest dichotomies to describe. In one corner, we have the organizers, who are optimizing on cost. In the other, we’ve got attendees, who want the best experience (particularly if they’re traveling). Not surprisingly, every organizer wants to hold their event at the best possible time in the most optimal location. That means, at least here in the US, winter events in warm weather climates like southern California, Las Vegas, Florida and Hawaii, summer events in mild climates like the Pacific Northwest or the Bay Area and events in extreme climates like the Northeast and Midwest in Fall/Spring.

Economics dictates that supply for these optimal locations at optimal times will be low because demand is high. This also means that prices will rise accordingly. Organizers know it’s hard to pass those costs on to attendees. Once a conference’s price has been set for a few years, fluctuating dramatically is challenging.

What many may not realize is some of the additional, behind-the-scenes inputs. For example, conference venues like to book 12-18 months in advance (sometimes more for very large/expensive/high demand events/locations). They require down payments and guarantees, since re-booking a space if an event cancels 3 or even 6 months ahead often proves impossible. In addition, advertisers, speakers, exhibitors and conference goers themselves get accustomed to certain events at certain times in specific places. Changing an established event always carries risk.

Next time you wonder why SES has a show in Chicago in December and New York in March or why RIMC hits Reykjavik in winter, remember that costs, momentum and contracts make those very hard things to change. If we were all willing to fly to Anchorage in January, you can bet the costs would be rock bottom.

Attendance Level

This one isn’t quite as clear cut. For some attendees, an intimate, small show experience is ideal. You get one-on-one time with the speakers, more opportunity for Q+A, a less stressful environment and, typically, easier times with everything from getting good food to booking hotels to scheduling meetings with other conference-goers/speakers. However…

The incentives are frequently the reverse for both speakers (who want large crowds so they can justify the travel expense and preparation time) and for organizers (who have a tough time charging enough to a small group to make up for what a larger base could bring). Organizers also want to signal that their event is "a big deal" and high attendance numbers is one of the best ways to do this.

So why not go for huge venues and trim the costs down to minimal levels I hear you ask? Good question.

The obvious answer is profit margins (and sometimes, just covering costs), but it’s not the whole reason. Advertisers, sponsors, exhibitors and even speakers want to be in front of "qualified" audiences. An audience of web marketers paying $100 to go to a show is hard to pitch as a compelling and potentially lucrative base to these groups. However, if tickets are $1,800 and 5,000 people show up, every speaker and sponsor in the world wants to make their voice heard and presence known to that group. Even the big industry players like Google, Microsoft, Facebook, etc. will be willing to lose their top notch talent for a week to get in front of the audience, mingle with the crowd and network with the best and brightest.

Some attendees are also more excited by large events. They provide greater opportunities to meet a high quantity of peers and help lend credibility to the value and importance of the event. They also tend to draw big name speakers and presenters, which means a perception of greater value from the learning aspects of the conference.

Of course, this is all balanced by the availability and affordability of venues. SMX Advanced happens in Seattle and for each of the past 2 years, it’s been completely sold out. The organizers could go to a larger facility, but Seattle doesn’t have many that support in excess of 2,000 people without dramatically raising the costs (and likely lowering quality) and the SMX organizers may like the feel/vibe of the current audience size. It can also be a positive signal to consistently sell out a show – every SEOmoz seminar we’ve thrown has sold out weeks before the event and this means more early bookings, greater consistency in attendance and revenue and an easier time planning (to be fair, SEOmoz’s seminars are a small fraction of the size – 150-250 attendees – of true, large conferences like Pubcon, SES, SMX or even OMS – and hence aren’t particularly comparable).

Speakers

Things get more contentious and thorny around the issue of speakers. Attendees and organizers alike can agree that in a perfect world, only speakers who consistently earn top ratings and attract large followings would present. Sadly, in virtually every industry, these individuals comprise only a handful of players. Google’s Matt Cutts and Avinash Kaushik are likely among them as is Danny Sullivan of Third Door and Seth Godin. However, I’m hard pressed to name many more that would attract paying audiences simply with their presence.

There’s also a large group of phenomenal speakers like Greg Boser, Dave Naylor, Vanessa Fox, Jessica Bowman, Marshall Simmonds and the like who are excellent presenters, incredibly valuable to the audience, and, together with other positive signals, are likely to draw in paying attendees. This is where the trouble starts, though. These individuals didn’t necessarily start out as remarkable presenters. In fact, I’ve personally seen speakers I’d consider "rock stars" today many years back and the same couldn’t always be said of them. It takes a trial-and-error, weeding-out process to determine who’s going to be great, and that means you need to try out new names and faces as an organizer.

Finally, you’ve got groups of new or nearly-new speakers, some of whom may be diamonds in the rough and others who may be complete duds. Organizers have little information to base this on other than their CV, a pitch form and possibly recommendations from previous events. Tragically, even great online writers/bloggers/personalities sometimes turn out to be less-than-amazing when placed in front of hot lights, a restless audience and 15 minutes of Powerpoint.

Organizers & panel leaders (those who organize individual sessions or tracks) complain to me all the time about the necessity of finding the new stars, getting those diamonds-in-the-rough enough experience to shine and providing a diversity of speakers. Many technology conferences face the constant problem of gender imbalance and I’m certainly not immune to it. Last year, between Seattle and London events SEOmoz & Distilled had less than 15% women give talks - a shameful number.

Everyone can agree that we need more truly great speakers and fewer mediocre/poor ones. But when you’re trying to discover new talent, mature up-and-coming stars AND bring as many speakers into the event as possible (see the next section), it clashes with the goals of consistently excellent quality speakers and presentations.

Session Formats

This might be the toughest problem of all. More speakers = more attendees. And yes, that often holds true for even new speakers and those of low-middling quality. The reason is that speakers frequently invite clients, partners and colleagues as well as promote the event on their sites, blogs and social media accounts. If you want your event to have thousands of attendees, get 100+ speakers and they’ll (hopefully) help spread the word for you.

The problem is the session formats this creates. In order to maximize numbers of speakers while fixing the event length, you move from solo presentations to panels with increasingly larger number of participants.

Some organizers argue that panels are a good thing and I’d agree in moderation. For something like an "Ask the Search Engines" panel, having a representative from both Bing & Google makes sense. For Q+A sessions in general, 3-4 panelists can help to spark discussion and even get into vigorous and valuable debates (at SMX West last week, my friend Roger Monti and I got into a nice tiff that I think helped keep the audience on its toes – and yes, it was all in good fun and good humor).

However, when it comes to learning about an individual topic in a robust, in-depth fashion, I think it’s very tough to argue that having a highly talented panel of 4 or 5 speakers give 10-14 minute slide decks can compare to a single 45-50 minute session with a single great speaker who can go both broad and deep (and then take questions). The highest rated panels (from my understanding and from direct experience with the ones I’ve seen) are always those where a remarkable presenter has the full time to dig into their subject matter. Three weeks ago I was at OMS San Diego where Dharmesh Shah spoke on Twitter and Tim Ash presented on Conversion Rate Optimization. The difference between that and a panel approach is night and day – there’s just no comparison.

But, as an organizer, if you optimize towards these highly rated sessions and kill the panels, you lose speakers which costs you reach and buzz and, likely, attendees. Happy attendees might rave about the value of the session in their reviews, but no one has the incentive to fill the seats like a speaker (even a bad one). Solving this issue might be a pipe dream.

Session Topics

What about the topic choices themselves? I hear attendees constantly complain about certain topics going missing while others get too much coverage. Organizers, meanwhile, struggle with how to fit in esoteric, but likely fascinating topics against tried-and-true (and in-demand) popular sessions.

The best thing an organizer can do is to survey their audience ahead of time and plan/prepare from that feedback. But, this is much easier said than done. Organizers don’t necessarily know who’s going to be at a show with enough lead time to arrange speaker schedules and build a topic plan. It’s also very hard to get commitments from a large number of speakers with a shorter deadline and nearly impossible to nail down keynotes and big names without months of advance notice.

When Will Critchlow and I do the planning for the SEOmoz/Distilled seminars, we get to cheat in a lot of ways. First off, we have the email addresses of all the PRO and registered (free) members on SEOmoz, so we can survey to our heart’s content ahead of time (and do). Second, we actually optimize to speakers – since we largely don’t use the panel approach, we pool together a list of the speakers we’ve seen in the last 12 months that have wowed us and then ask them to give performances that speak to their strengths and experiences. Since we only need 10-15 speakers per event, we can personally invite a handful of top-notch folks each time. We know we’re only covering a fractional amount of material (more cheating), but can get away with it since this is a niche event that doesn’t need to appeal to a broad audience.

Can a larger conference use these tactics? Almost certainly not. Their audiences aren’t nearly as nicely packaged ahead of time, and panels are critical to growing the number of speakers, providing the diversity, giving experience to the "diamonds-in-the-rough," addressing all the important topics of the day, etc. Conferences like Pubcon, SMX, SES and OMS would also almost certainly take a huge amount of heat if they stopped accepting pitches and simply relied on a smaller contingent of consistently excellent speakers. Advertisers, exhibitors and sponsorships would likely drop too (even though they’re technically not at all tied to the editorial programming side of the equation), and these are a massive source of revenue.

Amenities

As an attendee, we probably think that things like reliable wifi, better food and comfortable seating with tables and power outlets in session rooms makes a big difference. The problem is, these don’t tend to correlate with how we actually choose conferences to attend and/or return to.  I know organizers who’ve invested hugely in the attendee experience, only to see retention rates drop (despite the fewer numbers of tweeted/blogged complaints). When those dollars are re-invested in marketing the conference, drawing in bigger keynotes, or optimizing other aspects, the numbers get better (even when cardboard sandwiches and grade-school chairs are employed).

We, as conference goers, vote with our wallets, and we apparently don’t care as much about the amenities as we make out to (personal note – please, conference organizers, don’t use this knowledge against us too much; I love comfy chairs, good food and great wifi).

Press Passes & Guest Passes

Speaking of thorny issues – little in the conference world raises as much public ire as this one. For nearly every event it makes good sense to give bloggers and journalists press passes. However, when a big, expensive, popular event is thrown, these can quickly gobble into profit margins with questionable returns.

The problems are myriad – bloggers don’t often deliver the extent or quality of coverage they promise and traditional journalists frequently make no promise of coverage at all (and then write nothing). Feeding and seating them alone can run into the hundreds of dollars per day (trust me, you don’t want to know what a trade venue will charge for a cup of coffee or a bag of Cheetos). And, as savvy organizers know, some (possibly even many or most) bloggers would pay to attend the event if their press pass request was rejected. You don’t want to anger this vocal minority, but you also can’t afford to be taken advantage of.

For sold out events, it gets even harder. Longtime "friends" and traditional receivers of press passes may need to be sacrificed to make room for paying attendees, especially if the event relies on those last 1-200 seats for the majority of the profit margin.

Organizers know they need to be careful to be generous, but discerning, or risk becoming known for "giving free access to anyone who can set up Wordpress." They also want to try to give newcomers to the blogging/coverage scene a chance to make an impact, while being mindful of abuse and sensitive to the dangers of angering influencers. It’s a tough tightrope to walk and one that press pass requesters should be more sensitive to (I’m speaking from personal experience on this one, and know that we certainly owe some apologies for past requests and perceived slights).

Optimizing the Conference Experience

Now that we’re through some of the reasons events are so hard to get right, I’ll try to provide some recommendations for every participant in the process. This is personal opinion, and unlike SEO, it’s not based on thousands of hours of experience, but probably just a few hundred and my own observations. Still, I hope it’s valuable, or, at the least, worth considering.

Advice & Experiments for Organizers

• If possible, try to shave panels down to more reasonable sizes. Both speakers and attendees will appreciate it, and those nasty timing issues that can wreck schedules and hurt moderators will get better, too.
• Great networking events should be built into more conferences. Many attendees say that the most value they get is from the networking outside the sessions (which, to my mind means the sessions need help, but that’s another matter).
• This also speaks to the value of providing great areas to network during the event. Quiet areas with couches, tables, drinks and wifi can make for very happy conference goers (note: for some reason, putting these in/around the trade booths never seems to work very while, though perhaps I just haven’t seen an optimal configuration).
• Select speakers more carefully. Yes, it’s hard work, but it’s worthwhile. And consider optimizing topics to speakers rather than the other way around – if you know that a particular individual can give an amazing experience to attendees, block off 45 minutes, email and offer to pick up a flight and/or hotel. I’ve been consistently shocked by who will say yes (and then feel so guilty/thankful about having their expenses covered that they’ll put in twice the effort preparing and promoting) .
• Be harsh on returning speakers if their last presentation wasn’t up to standards. I understand having some new blood every time, but if someone under-delivered, you need to axe them, or make it clear that the next one needs to make the audience stand up and cheer.
• Likewise, bring back great speakers more often, but make them craft new content. In my experience, great speakers seem to do well no matter the topic (so long as they have some experience/relevance to it) far more so than experienced/talented professionals correlate with great presentations on those topic.
• Try playing with venues. OMS this year moved to a new location that was 10X better than their previous spot, and my understanding is that the cost was lower, too (SEMpdx’s Searchfest also had a new location in downtown Portland this year that was fantastic, though I don’t know the cost differential). When you find venues that will be accommodating, magic happens because your cost structure suddenly becomes less of a burden and more of an opportunity to do creative, interesting things attendees will remember.
• Big one – don’t let the room sizes dwarf the audience sizes. I was just at an event where the room could hold 1,500 people but only 200 were in the session. It feels to everyone – speakers, organizers, attendees -  like there’s no energy or excitement. In comparison, I was at an event a few weeks back where the room could only hold 150 and 170 squeezed in. The air felt electric and every presentation, question and tip felt alive. Optimize this one carefully because it makes a huge difference.
• Make new speakers jump through a few hoops to sell you on being installed on a panel. An impressive CV, a good blog and a high ranking title do not correlate with great presentations, but the ability to make a compelling web video (YouTube, Vimeo, etc.) on the topic does.

Advice & Experiments for Attendees

• If you love an event, a speaker or a session, sing it from the rooftops. Tweet, blog, write reviews, tell friends and invite colleagues next time. So many of the incentive problems described above happen because as attendees, we don’t do the marketing or give the feedback we could and should.
• Don’t tolerate low quality speakers/presentations, but also don’t make it public. Tweeting nasty remarks about a speaker while they’re on a panel shouldn’t be any more acceptable than booing or throwing fruit. Make your voice heard to the organizers afterward – it will have a real impact (and if it doesn’t, don’t come back).
• You get out what you put in. Come with an open mind, a stack of business cards, openness to new ideas and a slough of great questions. Introduce yourself, don’t be shy and make the most of networking opportunities; they often end up producing the most memorable value.
• Be the change you want to see – make sure to let organizers and speakers know what you liked and didn’t via email and feedback forms. This includes venue/amenities/location/timing. None of us are clairvoyant (though Google’s working on something, I hear).

Advice & Experiments for Budget Authorizers

• Give your employees freedom to choose their own events. Great people will choose wisely, and that’s who you want to keep anyway.
• Let them stretch their budgets and time – at SEOmoz, we fix number of dollars and let our people do the rest. If they want to spend it all on one big trip to a conference in Fiji, go for it. If they’d prefer to optimize for multiple events closer to home, that’s great, too. You’ll often find employees are much more accountable if they know their budget really belongs to them.
• Ask attendees to record and share their experiences. Internal docs or wikis or a 20 minute PPT during a brown bag lunch from employees who attend events goes a long way. It will force them to take some notes and provide some actionable value back to the rest of the company and it lets the employee be the star – the one who’s been somewhere and learned something no one else knows.

Advice & Experiments for Speakers

• Be empathetic – imagine yourself in the audience or better yet, remember yourself in the audience in the last session or at the last conference. What impressed you? Do that. What sucked? Avoid that.
• Go advanced – I have almost never been asked to go more basic at a search marketing event, no matter how adavanced my presentation or content gets. My takeaway is either that everything I do is way too beginner level or that audiences just love more "down-the-rabbit-hole" material. If you’re on the fence, lean advanced.
• Don’t pitch or present if you can’t kick butt. You owe it to the audience, to the organizers and, for goodness sake, to yourself, to do an amazing job every time you’re up speaking. If you’re not funny or charismatic, don’t sweat it – let the material do the talking.
• Fewer bullet points, less text, less time talking about each slide and less.
• More images, more screenshots, more callouts (text boxes with arrows to important stuff on a slide/screenshot), more stories and more real life examples.
• Don’t ask for a business card to send someone a copy of your slide deck. Make it available online at a URL everyone can access. If your material is good enough, you’ll get plenty of warm leads.
• Prepare. I’m a busy guy – no, seriously, I mean really busy - and I still take hours putting together high quality decks for even small conferences and 12 minutes presentations in half-full rooms. If you don’t have the time to set aside and do great work on a presentation, you better either be incredibly naturally gifted on stage or have a team that makes great decks for you. If you can’t do any of these, don’t present.
• Remember you are why the event happens, you’re why everyone is there, and you have a massive responsibility to deliver something that will add value for the audience. Just one or two actionable tips can tilt the balance, but don’t settle for that. Do better than anyone would think possible and I promise the rewards will be tremendous. This industry is still craving excellence from its presenters and you have that chance – don’t waste it.
• Experiment with taking questions in the middle of your talk, particularly if you’re going longer than 20 minutes (which, sadly, is quite rare). It brings a liveliness and level of engagement that’s tough to match with a purely "I’m going to talk at you" presentation.

Your Thoughts

I don’t mean to be forward, but I suspect a lot of organizers, speakers and attendees in the search marketing conference space will check out this post. Please, please share your thoughts and feedback below, with one caveat – we like to keep this blog TAGFEE, so no harsh insults or personal attacks. That’s what YouTube comments are for

p.s. I’m just back from Searchfest in Portland (which was a terrific event that continues to get better every year). I was originally asked to give a 20 minute presentation on SEOmoz’s toolset, but decided I couldn’t be quite that self promotional and created a deck that covers a wider range. I saw folks giving my co-presenter, Enquisite’s Richard Zwicky, a hard time over Twitter for talking all about Enquisite’s software, but in fact, that’s what we were asked to do and I was the one who went off-focus (so if anything, you should blame me). You can check out my slide deck here -  SEO Problems and the Tool to Solve Them. Hope you enjoy and sorry about the weird formatting; Scribd didn’t import PPTx very well this time.

p.p.s. Please excuse my lack of links to appropriate sites/pages/people and probably spelling errors (drove back from Portland tonight and still not over my sinus infection). Jen, if you have time early tomorrow, maybe you can help add those in?

Do you like this post? Yes No

Last week on Twitter I was asked by @southrngurl6489 the following question:

If you had to pick only one thing that makes a blog stand out from its peers, what would you pick and why?

I thought it’d be a good question to open up to a wider audience as its something I’ve touched on quite a few times over the last year or so and because what makes a blogger distinct is often, by definition, something that can vary from blog to blog.

What are you doing to make your blog stand out from the crowd? What have you seen other blogs do that makes them stand out?

Further Reading: Here’s a post I wrote on the topic earlier in the year – The Power of Uniqueness [19 Starting Points for Being a Unique Blogger]

Post from: Blog Tips at ProBlogger.

What Do You Do With Your Blog to Make it Stand Out from the Crowd?

Share This

Posted by randfish

This week, despite still being seriously under the weather (see this week’s sad WB Friday), I flew down to SMX West to speak on the Link Building Strategies panel. Although I’d wanted to put more work in and deliver a better presentation, I received some very kind words afterward and requests from folks to share the deck via the blog. Before I embed the actual deck, though, I need to provide some context (as this isn’t a wholly self-explanatory presentation).

Link building has, classically, been a tactic slapped on to a marketing campaign or website post-launch. I believe that those companies/sites that treat link acquisition as an afterthought, rather than building it into the product, will always lose out to those who treat link building strategically. In the deck below, I walk through a number of examples of sites, primarily startups, that have done this. These include:

• Twitter – every user of Twitter has an incentive to link to their profile so more people will follow them. This is also true of sites like Facebook, LinkedIn, DeviantArt, Etsy & others
• Vimeo – nearly everyone who uses Vimeo appreciates the beautiful aesthetic they’ve created. The embeddable versions of Vimeo videos look and feel more professional and high quality than nearly any other player, hence they get embedded (a lot). This embed action automatically drives links back to the video on Vimeo’s site, Vimeo’s homepage and the user’s profile, all with targeted anchor text.
• Urbanspoon – not only do they give badges to restaurants like Yelp and have started an online reservations system like OpenTable, Urbanspoon also features reviews from bloggers and foodies, who are then incentivized to promote their inclusion on the site.
• Last.fm – the widgets users embed on their site to share their favorite music automatically creates links back to the service.
• SurveyMonkey – a truly viral product (anyone who’s surveyed is automatically exposed to the site), SurveyMonkey is inherently link acquisitive through the product. In order to use the service, you need to link to SurveyMonkey’s site, where your form is hosted.
• Scribd – just look at the embed and the link below; ’nuff said.
• Miibeian.gov.cn – possibly the greatest link building strategy ever devised. The Chinese government requires that all websites in the country link to this site in order to operate legally; not too shabby, eh?

Here’s the deck:

Strategic Link Building

As you can see, I’ve put in a shameless plug for Open Site Explorer at the end. If you haven’t seen the new features launched yesterday, you’re missing out. Tons of the data is completely free, and top pages is just about the easiest way to find traffic and link opportunities ever built (not that I’m biased or anything).

Look forward to your comments about the presentation and the concept of productizing link acquisition into a site.

Do you like this post? Yes No

Posted by great scott!

Sure, you use Twitter as a social media tool, but have you ever considered it as an SEO research tool? No? Well watch and learn this week to find out how you can harness it in a whole new way.

Now that social signals (particularly Twitter) are becoming more important in the engines, they can help you pinpoint when a keyword is going to trip the ‘Query Deserves Freshness’ switch. If you can figure that out, you can gain a big competitive advantage by publishing fresh content in a targeted, timely manner.

Rand mentions a couple of tools for using Twitter to target and time your content. One is Trendistic, which helps you see trends in Twitter; another is our very own Blogscape Social Media Monitoring prototype (inside PRO Labs), which monitors and analyzes a few million key content providers across the fresh web, including over 250,000 influential Twitter accounts.

Do you like this post? Yes No

This is a guest post by Mark Hayward on driving traffic to your small business blog with Twitter.

Based on the success of the recent ProBlogger post, Top 10 Ways to Drive Traffic to Your Blog Using LinkedIn, I thought it would be useful to put a resource post together for small business owners who would like to use Twitter to drive targeted traffic to their blog.

We all know that blogging is a powerful medium for any small business owner that wants to improve SEO, create a social media footprint, or share their backstory.

But how the heck do you use Twitter to drive more traffic to your small business blog?

If you are a small business owner like me, then you are no stranger to the fact that learning how to master Twitter can seem a little bit like wrestling a hungry alligator. Meaning, there is a steep learning curve and if you mess up it can be deadly.

Figuratively speaking, of course!

After using Twitter for the past couple of years, and following a lot of trial and error, below are ten ways that I think you can begin to use Twitter to drive more traffic to your small business blog.

#1: Change the Default Logo

After creating your small business Twitter account, change the default logo to one that represents your style and helps to brand your small business. Twitter is not a ‘join it and they will come’ small business marketing tool.

If you are hoping to reap the rewards and added blog traffic that Twitter can offer, then you have to be willing to put in the time to build trustworthy relationships with potential customers. To that end, when it comes to any business on Twitter, people want to feel like they are engaging with real human beings.

The profile picture is the first thing that new followers will look at. You need to create a logo that quickly gains follower interest if you want them to carry on further and check out your small business blog. By all means, if you use a personal picture make sure it does not portray you as an axe murderer.

Below are two examples of small business profile pictures, and I’ll let you be the judge of which one will work best.

I think this next one is better. How about you?

#2: Show Up

As noted in the intro above, there can be a steep learning curve when it comes to using Twitter to drive traffic to your small business blog. According to a recent article in Adweek:

Only 17 percent of Twitter users updated their accounts in December — an all-time low. An earlier study by the Nielsen Co. revealed 60 percent of Twitter users do not return from one month to the next.

However, I think a lot of small business owners show up once and send a Tweet similar to the one below.

When business owners don’t get any @ replies, identify any new customers, or gain new traffic to their small business blog they feel like they are wasting their time and are gone for good.

Using Twitter properly as a tool to drive blog traffic requires a long term outlook, persistence, and a consistent effort every day.

#3: Complete the Bio Profile

Similar to a mini ‘About’ page, Twitter gives you 160 characters in your profile so you can write a brief Bio to describe who you are and further specify your business. Make sure the link to your small business blog appears somewhere in this section. Or, even better, include your blog as the one html link you are allowed to have.

I am amazed at how many small businesses skip the Bio step. The results of not taking the time to fill out the profile section will give your business a look similar to the one below. Ask yourself, would you visit the small business blog of the ‘iamabusiness’ profile?

If you are not getting targeted traffic for your small business blog from your Twitter Bio, try spicing it up with something similar to SmileMakers INC. When I read the profile for SmileMakers INC I don’t have any questions as to what business they are in.

#4: Brand Your Small Business Twitter background

The available Twitter background space is like getting free real estate where you can create an online billboard. When properly used, the background can help to build your small businesses image and highlight your brand. If you struggle with design work then use one of the many online background creation tools that are available, such as, TwitterImage, TwitBacks, and TwitrBackgrounds.

Although ProBlogger is not a ‘brick & mortar’ small business, Darren has an easily identifiable Twitter background that helps to pique interest in what he is about and can drive casual follower traffic to his blog.

#5: Social proof matters

When it comes to getting traffic for your small business blog on Twitter, the ugly truth is, social proof absolutely matters!

The number of followers you have, the number of people you are following, and the number of Tweets you have sent out will all be a determining factor in the minds of potential customers.

You don’t need to wait until your small business account has as many followers as ProBlogger, Chris Brogan, or even John Jantsch. Although, it certainly helps to have a few hundred followers and to be following a few hundred (see: #2 show up above) before you promote your small business blog on Twitter.

#6: Be Sincere

If you are sincere in your interactions on Twitter, after the initial frustration and dip of feeling like you’re in an echo chamber, you will slowly gain a following that you’ll be able to direct to your small business blog.

Try starting off the morning with a friendly greeting like Jonathan Fields.

When you interact and engage on Twitter in a sincere manner, and follow Jeff Pulver’s 95% giving & 5% taking rule, potential customers will slowly begin to trust you and this will gradually open them up to visiting your small business blog.

#7: Use Twitter Search

Twitter Search is a valuable tool for any small business owner who wants to increase traffic to a website or blog. Searching for relevant keyword terms related to your business niche, and finding traffic for your blog, is made much easier with this tool.

However, when using Twitter Search the key is to provide valuable and helpful information in your @ replies and to not press people with spam.

For a bit of a real life example, the other day on Twitter I was looking for some input on web hosting companies. The amount of spam I got back in my Twitter stream was unreal. The reply below stands out in particular as an example of ‘How not to drive traffic to your small business or blog’ when using Twitter Search.

I know you are going to be absolutely shocked! But when you click on the link included in @forsgren’s Tweet you find out that he actually OWNS the company and website that the link directs to.

For the record, I have absolutely no problem with him directing an @ reply to me. However, please be honest and disclose up front that you own the hosting company. In this particular case, my trust has been lost and the potential for him to gain my business is gone. Additionally, I will never look at his blog. Period.

#8: Collaborative Relationships

When attempting to get more traffic for your small business blog, find out who the thought leaders and influencers are in your industry and connect with them on Twitter. It does not always get discussed out in the open, but collaborative partnerships, particularly with people in your industry, can send a tremendous amount of targeted visitors to your blog.

As a personal example, the actress Alyssa Milano happens to be a passionate animal rights advocate. At present, I help to do the social media activities for the animal rescue organization on my tiny island, and through the magic of Twitter I was able to connect with Ms. Milano.

The animal rescue organization has (what is essentially) a small business blog, which is used to update people on stray animals who need help and any current rescues who are looking for a home. On a couple of occasions now Alyssa has been kind enough to help get our message out over Twitter. In fact, back in June she Tweeted about one particular dog that was really in dire need of some help.

Because many of her followers are also animal lovers (i.e targeted traffic), below you can see the spike in visitors that was generated to the animal welfare blog from her Tweet, which is a site that typically gets about fifty visitors per day.

#9: Useful Links & Hashtags

Once you have gained a few followers and created some collaborative relationships, you should start sharing useful links that are related to your small business. Sites like Digg, StumbleUpon, and Reddit make it easy for you to search and discover the best of what’s on the web in your niche.

If you’re sharing good stuff and educating your followers, then their natural tendency will be to investigate your profile further and visit your small business blog.

For example, if I owned a bike shop and wanted to drive traffic to my business blog, I would begin Tweeting all of the useful links that I could find on the subject of bikes and bike riding.

When it comes to increasing follower count, resource posts always seem to get ReTweeted well. Be on the lookout for ‘Best of’ and ‘How to’ posts. When Tweeting links, if space provides, you might want to create a branded hashtag for your small business as well.

#10: Power of the Picture

Who you are and what you do on a daily basis at your small business matters to your followers. Tweeting pictures provides a contextual basis to your daily activities, which goes beyond the normal status update.

In order to gain more targeted traffic to your small business blog, I would highly recommend utilizing a Twitter photo-sharing site like TwitPic or Yfrog. These sites allow the small business owner to share cool photos from their typical business day, or while plying their craft, so that people get to know you. Photos help to build social trust and intrigue, which leads to more traffic on your small business blog. Have a look at this Tweeted photo that I just sent this past Friday and one of the responses I received.

Below, Tim demonstrates perfectly why photos matter!

As a final note, I have said this before, but its importance cannot be overlooked. It can take a very long time to develop a trusting follower base for your small business on Twitter but it only takes one Tweet to alienate and lose the trust of your followers.

What other suggestions would you offer to those small business owners who are looking to use Twitter to drive traffic to their small business blog?

Mark Hayward owns a small business in the Caribbean and when it comes to social media he is passionate about helping other small business owners with avoid the online mistakes he has made. You can follow Mark on Twitter @mark_hayward and you can subscribe to his RSS Feed for weekly small business social media marketing tips.

Post from: Blog Tips at ProBlogger.

Top Ten Ways to Drive Traffic to Your Small Business Blog Using Twitter

Share This

Next week here on ProBlogger I will be beginning a series of posts with tips for bloggers in the first week (or month) of their blog.

I’m halfway through writing it (I’m hoping it’ll be useful to established bloggers starting second blogs too) already and have a heap of content written but thought it might be good to include a few reader and Twitter follower tips scattered through it as well.

I’m not so much looking for tips on Pre-Launch stuff like getting a domain, choosing a blog platform etc – I’m more looking for short tips on taking a blog that is set up to being an active blog.

So if you have any tips for bloggers starting out – I’d love to see them in comments below. I won’t be able to use them all but those I do I’ll certainly credit back with a link to your blog.

All I’d suggest is that you try to keep your tips relatively short and to the point as I’ll be using these as short snippets at the end of my posts.

Looking forward to seeing what you come up with!

Post from: Blog Tips at ProBlogger.

The First Week Of Your New Blog – What Do You Do?

Share This

A few days back I asked readers a question:

What Have You Been Putting Off and What’s Holding You Back?

Some of the responses to the question in comments (and via email and Twitter) revealed a lot of bloggers really wanting to step things up and get what they’ve been putting off done.

So – lets set some goals – what do you want to achieve by the end of February?

I’m not going to be calling you up to check up to see if you’re meeting your goals – but hopefully in putting them down publicly you’ll find yourself a little more spurred on to reach what you want to achieve.

My Goal for February: I want to get a new E-Book out the door by the end of the month.

Post from: Blog Tips at ProBlogger.

What Is Your Blogging Goal for February?

Share This

In this post (a continuation of my Principles of Successful Blogs) series I explore the topic of being relational with readers.

Back in 2002 when I stumbled upon my first ever blog I was immediately inspired to start my own blog based on two things that I witnessed in that first blog.

1. It gave the blogger a voice and amplified that voice around the world
2. It gave the blogger the ability to build a community around what he was exploring and enabled him to have personal (yet public) interactions with many people to further explore his topics.

The community and relational aspect of that first blog was a big part of why I decided to start my own first blog. I’d not seen anything on the web that allowed a person to grow a community around their ideas before and wanted to experience it for myself.

So I started my first blog – a personal blog about life, spirituality and culture – and began to experiment with my voice but also with engaging with those who read what I was writing each day.

I quickly discovered the power of building a blog that not only had interesting content but which drew readers into a conversation.

In those early days I spent at least as much time building relationships with readers as I did writing posts (I’ll share some of what I did early in my blog below).

As I look back on the early days of my own blogging I’d attribute a significant part of the early growth of my blogs to this type of relational activity. Content might be King but community was its Queen for me.

Things have Changed…. But….

Of course the blogosphere and wider web has changed somewhat since those days in 2002.

• Twitter and Facebook have emerged to take over some of the community interactions that blogs once had
• Social media is also a space where much of the sharing of links we once did on blogs happens
• Blogging has become quite competitive and bloggers in niches don’t always work together

Things have changed – however…. a relational approach and community are still one central aspect of many successful blogs.

Note: I’m not just talking about building your blog into a community (we discussed community earlier in our series) – instead what I’m talking about in this post is being relational with your readers – the blogger/reader relationship and not necessarily relationships between your readers.

So how does a blogger grow relationships with their readers? I’d actually like to tackle this question by making some suggestions for newer/smaller blogs and then for more established blogs where the challenge of scaling a relational approach is a challenge.

How to Be a Relational Blogger – For New Blogs

When starting out with a new blog there are many tasks that will confront you. Creating great content is of course your primary concern, getting your blog looking attractive and inviting is also important, thinking about branding, networking with other blogs in your niche, setting up with some good SEO…. the list of things you could fill your time with goes on.

However putting some concerted effort into building relationship with those who do come to your blog is something well worth putting time into. If you can build a loyal group of regular readers in your early days you’re well on the way to growing a blog that is read by many. Each loyal reader you have has their own network that they can spread word of you to.

Following are some of the things I spent a lot of time doing in the early days of my own first blogs:

• Reading and responding to every comment left – particularly any with questions
• Visiting the blogs of those who were leaving comments and interacting with those bloggers on their own blogs
• Engaging on other blogs that were linking to mine
• Emailing new readers to thank them for commenting
• Linking to other blogs in my niche – promoting those who were reading my blog
• Responding to email queries

These types of activities are very basic yet they have an impact and will draw those who read your blog in the early days to take a second look and come back again.

Tips for Established Blogs Trying to Scale Rationality

The above basics for newer blogs do work – but when your blog starts to grow the challenge for bloggers is to how to stay relational in their approach without burning themselves out. You see responding to every comment left on your blog becomes incredibly challenging when you have hundreds of comments left each day. Personal and in depth responses to every email from a reader takes over your whole day when you have tens of thousands of readers…. Scaling relationally is definitely a challenge.

So what’s a blogger to do?

I actually grapple with this one on a daily basis and would love to hear how other bloggers approach the challenge however thought I’d jot down some starting points (it should also be noted that much of this can be put into practice by new blogs too):

1. Write in a Relational Voice

One of the things that can help is to simply write in a relational or conversational style. Tell your own story, share your experiences, write about your failures, be personal. While you might not be able to respond to every reader personally all of these things make you more relatable.

2. Invite Participation

One part of writing in a relational style is to invite interaction with readers. Asking questions of readers and giving spaces in posts for discussion and interaction may not be fully relational if you yourself don’t participate – but it at least opens up opportunities for readers to interact with one another and get a feeling of being heard and valued as a reader.

3. Set Up Opportunities for Intentional Interaction

Another strategy that I find a win/win for bloggers and their readers is to set up specific times and places for interaction between blogger and reader. Put aside time for this intentional community time, publicise them with readers and then make yourself available to interact.

For me one of the ways that I try to do this every now and again is by doing a live Ustreaming video session where I simply do Q&A with readers. I’m amazed at the response from readers who join these chats – while I do feel a little ‘odd’ sitting there talking to my laptop answering basic questions about blogging readers really do seem to value the times and feel much more involved.

Note: Another way that I try to give readers another avenue for interaction is by promoting Twitter as a place for conversation. The key is to name where and when you’re going to interact and then make sure you do.

4. Answer Reader Questions with Posts

A further technique I try to do is to try to answer questions from readers with posts rather than just in comments or via email. When I get a reader asking a question I could respond with an email or comment and help that particular reader – but to maximise the benefits across the full community I try to take some questions and turn my responses into a more public answer in a post – thereby answering the person but also hopefully sharing some solutions with others who might have the same question. I find that the added bonus of this is that you highlight a reader interaction publicly which shows that while I might not respond to everyone that you are attempting to be interactive.

5. Manage Expectations

Without going over the top and becoming boastful or arrogant – try to communicate with your readership what they can expect from you as a blogger. Readers all come with their own expectations of what they should and shouldn’t be able to expect from you as a blogger. The emails I get from readers at times illustrate that some readers come with pretty good expectations while others come with unrealistic ones.

Side Note: interestingly these unrealistic expectations can swing both ways. For example today I had one email from a reader demanding I answer a list of 20 questions for them while another reader emailed saying that they didn’t really expect I’d even read their email and didn’t expect any kind of acknowledgment of their problem. The reality is somewhere between the two emails – I can’t give readers hours of my attention each – but I do read emails and try to respond to as many as I can.

One way to manage expectations is to have a system in place around your contact form. Communicating what you’re able to help with, whether you are able to respond personally etc on a contact form helps readers to gauge what sort of response (if any) they’ll get. Some bloggers also put systems in place to send auto response emails back when contact is made to help with this.

6. Build Community

Another way to help readers get help from your blog is to set up systems and areas on your blog where people can help one another. This is one of the reasons that both ProBlogger and Digital Photography School have community areas. The hope is that while I can’t possibly respond to every reader that there is always someone in the wider community that does have the expertise and resources to help. I also find that in time as a blog grows that this reader interaction between readers extends naturally into a comments section – a larger blog tends to have readers who love to help one another.

7. Get Help – Outsource

One of the hardest things I’ve done in the last couple of years is to get help to manage this aspect of my blogging. Outsourcing community is not something I ever wanted to do but getting help from someone to assist in the moderation of comments was actually something that helped me to be more responsive to readers. If you do end up hiring someone to help with moderation try to get them to alert you to threads of conversations that need your attention rather than just hiring someone to delete spam.

How do You Do It?

As I say above – I’m no expert in being a relational blogger. It’s one aspect of what I do that I do grapple with and have good days and bad days with. I’d love to hear your thoughts on how you approach being a relational blogger and what impact it’s had on your blogging.

PS: One last bonus tip – Stay True to Yourself and Your Personality

I say this because as people we all have different styles and personalities that will leave us able to interact with readers differently. I’ve been critiqued a few times over the years about not being interactive enough with readers but in the last 12 months or so have also come to realise that my approach in this area is not just about being too busy to interact but that it is partly about who I am as a person.

As a pretty extreme introvert I do enjoy personal interaction but also find that I’m not able to sustain as much of it as some others who are more extroverted and get energy from such interactions.

Those of you who’ve met me will know that I’m actually someone who tends to sit at the edge of groups watching and listening more than those who might enjoy being the life of the party. While I do enjoy conversation I’m someone who is a little slower paced and more laid back and who enjoys chiming in from time to time with my insights and thoughts – but who also enjoys listening.

On the flip side of this I know that one impact of being this type of person is that I can come across as being a little uninterested in those around me – it’s something I do have to work on (I could quite easily retreat to my introverts cave and never come out for weeks at a time). So for me it’s about being true to myself and not forcing myself to be the extrovert but also knowing that my introversion can also be an excuse and something that limits me.

Post from: Blog Tips at ProBlogger.

How to Be a More Relational Blogger [Tips for New and Established Bloggers]

Share This

“Use it or lose it!”

It’s a statement that can be applied to many aspects of life – not the least of which is building an online business.

I discovered this the hard way recently with one of my email lists – in fact the newsletter associated with this very blog here at ProBlogger.

Over two years ago I was sending out weekly newsletters to readers of this blog. They contained updates from the site, a few extra tips exclusive for subscribers, the odd competition, the occasional promotion and a bit of behind the scenes information on what I was doing.

The emails were converting well in terms of driving traffic and building community with readers and they even drove some affiliate sales from time to time. It was something well worth doing…..

But then I stopped.

I can’t really put my finger on why I stopped (it was a gradual thing and something I intended to get back to ) – perhaps it was because I started doing some of what I’d been doing in newsletters on Twitter, perhaps it was because I was simply getting too busy, or perhaps I was just getting lazy…. for whatever reason – I stopped sending weekly newsletters. In fact they slowed down to a point where I was lucky if I were sending them out every six months.

The problem is – six months is too long to go between newsletters. If you don’t use it – you lose it.

Six months without contact with subscribers is not a great way to build brand, trust, relationship, familiarity – it means that when you do send something it’s less likely to be read.

People forget they subscribed, people are more likely to view you with suspicion, people could feel slighted.

Some might call it letting your list go ‘cold‘ – I call it a big mistake.

It meant that when I recently restarted my newsletter that a large percentage of those who had subscribed were inactive, unresponsive and a few were quite angry about me emailing them because they had little idea why I was sending them emails out of the blue!

The same principle applies in other places too.

• Blogging/RSS Feeds – I recently spoke with a blogger who decided to take 12 months off blogging – he returned expecting traffic and reader engagement to pick up where he left off – he was surprised to find that while Feedburner still reported him as having subscribers that it was like starting again in building traffic.
• Social Media – people often describe using social media as developing a ‘presence’. Problem is – when you’re not actually ‘present’ for any length of time that ‘presence’ is hard to build. Whether it be on Twitter, Facebook or LinkedIn – when you let your account become inactive – in time the relationships that you have with those that you’ve previously connected with can go ‘cold’.

I guess it’s pretty much the same as real life – when you disappear unexpectedly from a circle of friends it can be a little awkward coming back to them – it sometimes takes time for the friendships to ‘warm up’ again.

5 Lessons to Help You Keep ‘Using It’ – Not ‘Losing It’

A few quick tips on keeping thing going – whether it be your blog, newsletter, Twitter account etc.

1. Don’t bite off more than you can chew

The temptation in this game is to commit to being active in too many places at once. Newsletters, Twitter, Blog, Facebook, Forums, LinkedIn…. and when you have more than one blog – multiply the accounts that you might potentially have!

In most cases it is better to do a few things well than to do many things poorly.

2. Regularity is more important than High Frequency

When asked ‘how much should I post on my blog’ I generally answer with ‘regularly’ and with ‘regularity’.

In my experience the actual frequency of posting doesn’t tend to matter as much as the ‘regularity’ of your posts. Bloggers tend to get into trouble when they move from posting at one level and then changing their frequency. Going from 3 posts a week to 5 posts a day is going to aggravate some of your readers. Going from 5 posts a day to once a month is also going to have a detrimental impact.

Post as regularly as you are able to sustain and try to develop a pattern to it so that readers know what to expect.

3. Under Promise and Over Deliver

If you’re not sure how much of something you’re able to sustain – pull back not he promises you make.

If you’re starting an email newsletter and you ‘hope’ to make it weekly but wonder if you can keep that up – advertise it as being ‘at least every month’ or every second week.

I guess it’s about identifying what the minimum is that you need to do to keep your list/blog/social media presence ‘warm’ and at least sticking to that as a minimum rather than attempting to do more than you can realistically do.

4. Build a Schedule

I used to be very impulsive in my online business. These days I’m much more reliant upon schedules. I set myself deadlines for blog posts, newsletters, forum interaction, social media interactions…. and more.

I still don’t achieve them all but without a schedule areas of what I do would fall dormant very quickly.

5. Have Someone (or Something) Manage You

Extending the schedule strategy is that I like to be ‘managed’ by someone or something.

This means that I have people around me who ‘remind’ (or tell) me when I need to do certain things.

‘Darren you need to get a newsletter out today’ is something I heard last Thursday from one of the people involved in my photography site.

‘Darren here are 3 threads you need to respond to in the forum’ is something that Lara told me earlier today (we use Basecamp to send these type of reminders/to do tasks).

I also set up systems for these type of alerts.

I use iCal on my mac and iPhone to set up alerts at certain intervals to remind/tell me to do certain tasks. These range from monthly alerts to pay affiliates, to weekly alerts to send newsletters, to daily alerts to have certain articles written by.

I do have some internal alerts too – by this I mean that I know before I go to bed each night that I need to have 3 posts set to go off on my blogs while I sleep. I don’t need to set myself an alert for these because its just what I do each day – they’ve become automatic internalized rhythms.

What do You Do?

How do you keep your blogging and other activities regular so that you don’t let things go cold? Looking forward to reading some of how you approach this.

Post from: Blog Tips at ProBlogger.

Use it or lose it! 5 Tips on How to Keep Your Blogging Regular

Share This

One of my new years resolutions in 2010 is to interview one blogger per week as a podcast. I’ll post most of these for members of the community at ProBlogger.com but from time to time will share some of them here on ProBlogger.net for all to hear.

Yesterday morning I had the privileged of speaking with Richard MacManus – Founder and Editor of the successful ReadWriteWeb blog.

Richard started ReadWriteWeb back in 2003 and has since grown it into one of the world’s largest blogs in terms of traffic, subscribers and most importantly influence. Richard has also taken RWW from a single author blog into one with at least 13 writers.

In this 45 minute audio podcast Richard shares the story of RWW and its beginnings, talks about the transition to a multi-author blog, shares some tips for new bloggers, talks openly about how RWW is monetized (including through advertising, publishing premium reports and running events) and looks forward at the future of publishing.

The interview also briefly features my 18 month old son who decided that Richard was someone he really wanted to speak with

Richard’s one of the most thoughtful and insightful bloggers I’ve interacted with and has built a blog that reflects this. He majors on being constructive, insightful and useful and this podcast reflects that.

You can listen to this 45 minute podcast here or right click and save it to listen to it at your leisure.

While you listen be sure to surf over to ReadWriteWeb and follow Richard on Twitter and Facebook.

PS: apologies if there is an initial slowness in downloading but as you’d expect, there will be a bit of action on this podcast in the first little while after this post goes live.

Post from: Blog Tips at ProBlogger.

Lesson from ReadWriteWeb: An Interview with Richard MacManus

Share This

Newer Posts »